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Call
Recording Features
Recording in Go4customer Recording is completely "Hands Free". A Record
Server is placed in a safe secure location, usually the switch room or
data center, and it processes the predetermined schedule. The
multi-channel server can be configured with 1 to 64 ports for
scalability to meet even the most demanding Q/A programs of the largest
contact centers. The Record Server detects voice presence and
reschedules events when the agent is not on the phone. With options such
as "Voice Activated Recording" and "Auto Extend" you never have to
listen to long silences or miss the end of a call.
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Key Feature |
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Records your conversation directly to your computer's hard disk with a
single push of button.
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Records conversations as standard Windows sound files (wav files).
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You can configure the Call Recording machine with a maximum recording
time.
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Two modes (Manual and Automatic) are supported.
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Plays recorded conversations through sound card on speakers.
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In Manual mode the user is required to press a button to start
recording as and when required.
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In Automatic Mode automatically starts recording conversation.
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System Requirement |
- Windows 2000 or XP
- Caller ID capable
voice modem or telephony device connected to your telephone line*
- Call Display service
from your telephone company recommended
- Sound card and
connected speakers recommended.
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